Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't write a message because the message window is not active.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Matt

berniz95
berniz95
more options

Hello, I have updated to 60.4.0 and now I can't write a message. When I select "Write" the window opens up but it is not possible to write in it. There is no cursor, no focus.

Hello, I have updated to 60.4.0 and now I can't write a message. When I select "Write" the window opens up but it is not possible to write in it. There is no cursor, no focus.

Chosen solution

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

Read this answer in context 👍 0

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.