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how can I fix SAML 2.0 authentication failed error?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by HammoTime

mikep
mikep
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Every thing has been working fine with my att.net email account for years then about 4 days ago this started when I try to log in to my yahoo/att email account. 

Access works fine with Chrome Browser......

Do you have a solution?

thanks, mike

Every thing has been working fine with my att.net email account for years then about 4 days ago this started when I try to log in to my yahoo/att email account. Access works fine with Chrome Browser...... Do you have a solution? thanks, mike

All Replies (1)

HammoTime
HammoTime
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Hi Mike,

I think you may be missing a screenshot, could you please attach it if you have? Given the exact time period it stopped working, can you please provide your support information from Firefox. The instructions for this are below.

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button The image "fx57menu" does not exist., click on Help Fx57Help and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste the information you copied into the forum post.
    • Due to a forum reply character limit, only part of the data may be pasted. You can use your mouse to select the missing text from the about:support page, right-click on the page to copy it and then right-click in the forum reply box to paste it into a new reply.

Note: The Troubleshooting Information page does not contain personal data, except for the full path to your profile folder. When you use one of the "Copy to clipboard" buttons, the profile path is not copied. Use other tools and methods at your own risk.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!