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How do I uninstall Firefox Lockwise? It is keeping me from logging into retail accounts to pay bills.

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

Greg Rohloff
Greg Rohloff
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I installed Lockwise about a month ago. Now I am unable to access any past saved log-ins, which was never any trouble when I went to the Options tab and clicked on the box for saved log-ins. The log-ins that are saved are not recognized by the retail sites.

I installed Lockwise about a month ago. Now I am unable to access any past saved log-ins, which was never any trouble when I went to the Options tab and clicked on the box for saved log-ins. The log-ins that are saved are not recognized by the retail sites.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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I believe Lockwise is an add-on. You could look for it on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then scan down the list on the right side. Is it there? Can you Disable or Remove it?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Oops, we have an article, so I should have pointed you here: Manage your logins with the Firefox Password Manager.

More generally, it sounds as though Lockwise is missing some logins you saved in Firefox's built-in password manager before. I think you might need to enable Sync and select passwords as a category in order to transfer them. But I'm just guessing from this article: Getting started with Firefox Lockwise.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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In Firefox 68 is Lockwise builtin. When you disable or remove Lockwise then Firefox should fallback the the builtin Password Manager.

This pref controls what Password Manager to use:

  • signon.management.overrideURI

For Lockwise this is currently a moz-extension:// URI.

  • moz-extension://xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/list/manage.html?filter=%DOMAIN%

To use the builtin Password Manager this pref needs to be:

  • chrome://passwordmgr/content/passwordManager.xul

In Firefox 68+ this pref will link to the builtin about:logins page when Lockwise is used.