Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unread message count in preview pane is incorrect

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

marrose
marrose
more options

After deleting a number of messages the preview pane shows 4 messages as being unread when there are no unread messages. The count goes up when there are unread messages and back down again when they are read but always returns to 4 when there are none. The count has got out of sync somehow. How do I reset the count to zero?

After deleting a number of messages the preview pane shows 4 messages as being unread when there are no unread messages. The count goes up when there are unread messages and back down again when they are read but always returns to 4 when there are none. The count has got out of sync somehow. How do I reset the count to zero?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

right click the folder, select properties and then the repair button.