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I lose all my markers and addons and cant get it back

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I recently buy a new laptop since the last one just die and when I log in into my firefox account just foun that i lost everything, i dont know what to do but I really need that markers.

I recently buy a new laptop since the last one just die and when I log in into my firefox account just foun that i lost everything, i dont know what to do but I really need that markers.

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Hola Tenias otros dispositivos conectados con la misma cuenta? recuerda que el Sync es para sincronizar dispositivo no para realizar respaldos, para hacer respaldo de los datos debes copiar la carpeta del perfil del Firefox. Saludos