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Firefox Sync is not working

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

user2795551
user2795551
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Hello, Here is the log:

1595593736593 Sync.LogManager DEBUG Flushing file log 1595593736621 Sync.LogManager DEBUG Log cleanup threshold time: 1594729736621 1595593736644 Sync.LogManager DEBUG Done deleting files. 1595593737349 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1595593738071 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1595593738072 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1595593738073 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1073 1595593804251 FirefoxAccounts INFO Polling device commands. 1595593804251 Sync.Service DEBUG User-Agent: Firefox/78.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.80.0.20200708170202.desktop 1595593804252 Sync.Service INFO Starting sync at 2020-07-24 14:30:04 in browser session t3NmXHhu5AEj 1595593804252 Sync.Service DEBUG In sync: should login. 1595593804252 Sync.Service INFO User logged in successfully - verifying login. 1595593804254 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1595593804255 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1595593804255 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1595593804255 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1595593804255 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1595593804256 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1595593804264 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1595593805688 Sync.Resource DEBUG GET fail 503 https://sync-607-us-west-2.sync.services.mozilla.com/1.5/93779942/info/collections 1595593805688 Sync.Resource WARN GET request to https://sync-607-us-west-2.sync.services.mozilla.com/1.5/93779942/info/collections failed with status 503 1595593805689 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1595593805689 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1595593805689 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1595593805689 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1595593805690 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1595593805690 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1595593805691 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1595597405690 1595593805691 Sync.ErrorHandler ERROR Sync encountered a login error 1595593805692 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1595593805693 Sync.SyncScheduler DEBUG Next sync in 4304150.043309951 ms. (why=schedule) 1595593805696 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1595593805697 Sync.Service DEBUG Not syncing: login returned false. 1595593805698 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Thank you

Hello, Here is the log: 1595593736593 Sync.LogManager DEBUG Flushing file log 1595593736621 Sync.LogManager DEBUG Log cleanup threshold time: 1594729736621 1595593736644 Sync.LogManager DEBUG Done deleting files. 1595593737349 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1595593738071 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1595593738072 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1595593738073 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1073 1595593804251 FirefoxAccounts INFO Polling device commands. 1595593804251 Sync.Service DEBUG User-Agent: Firefox/78.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.80.0.20200708170202.desktop 1595593804252 Sync.Service INFO Starting sync at 2020-07-24 14:30:04 in browser session t3NmXHhu5AEj 1595593804252 Sync.Service DEBUG In sync: should login. 1595593804252 Sync.Service INFO User logged in successfully - verifying login. 1595593804254 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1595593804255 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1595593804255 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1595593804255 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1595593804255 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1595593804256 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1595593804264 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1595593805688 Sync.Resource DEBUG GET fail 503 https://sync-607-us-west-2.sync.services.mozilla.com/1.5/93779942/info/collections 1595593805688 Sync.Resource WARN GET request to https://sync-607-us-west-2.sync.services.mozilla.com/1.5/93779942/info/collections failed with status 503 1595593805689 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1595593805689 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1595593805689 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1595593805689 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1595593805690 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1595593805690 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1595593805691 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1595597405690 1595593805691 Sync.ErrorHandler ERROR Sync encountered a login error 1595593805692 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1595593805693 Sync.SyncScheduler DEBUG Next sync in 4304150.043309951 ms. (why=schedule) 1595593805696 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1595593805697 Sync.Service DEBUG Not syncing: login returned false. 1595593805698 FirefoxAccounts TRACE not checking freshness of profile as it remains recent Thank you

All Replies (2)

Huguette JEAN-FRANCOIS
Huguette JEAN-FRANCOIS
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Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.

Regards

Huguette

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I see this in the log: error.sync.reason.serverMaintenance

So you may have to retry at a later time when this maintenance is done.