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Reset password email not being received

user2937036
user2937036
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I am not able to remember my password, nor do I have my recovery key, so I select reset password and enter my email address. I do not receive an email to reset my password and it does not go into Spam or Junk box.

Any help/advice is appreciated.

Kind Regards.

I am not able to remember my password, nor do I have my recovery key, so I select reset password and enter my email address. I do not receive an email to reset my password and it does not go into Spam or Junk box. Any help/advice is appreciated. Kind Regards.

All Replies (2)

Wesley Branton
Wesley Branton
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Try adding accounts@firefox.com to your contact list or address box. Certain email providers have really strict filters that sometimes block messages. Adding it to your list of trusted senders should prevent it from being blocked.

Also, if you have just requested the email, it might take some time to actually come through. Certain email providers are slower and put messages through a more intensive filter process, which make take longer.

user2937036
user2937036 Question owner
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accounts @firefox.com is already in my address book/contacts list. I use Outlook.com for my emails and no email is received, even upon checking my spam/junk mailbox.