We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Update Yesterday Killed My Thunderbird

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

Collien
Collien
more options

Yesterday, when opening Thunderbird, it came back saying that I am a new user and required that I start over. I have 3 profiles... 1) one dated 1/2/2016 and two dated yesterday 2) 12/4/2020 4:44 am and 3) 1:17 pm. I am assuming that the first one is old and can be deleted and the two from yesterday identify my current account (#3) and the account I wish reinstated (#2).

Please help me find out how to attach to the correct user profile.

Thanx, Collien Kaseberg cek@comcast.net

Yesterday, when opening Thunderbird, it came back saying that I am a new user and required that I start over. I have 3 profiles... 1) one dated 1/2/2016 and two dated yesterday 2) 12/4/2020 4:44 am and 3) 1:17 pm. I am assuming that the first one is old and can be deleted and the two from yesterday identify my current account (#3) and the account I wish reinstated (#2). Please help me find out how to attach to the correct user profile. Thanx, Collien Kaseberg cek@comcast.net

Chosen solution

I would guess the 2016 one is what you have been using. So lets not make assumptions. That is how permanent data loss occurs.

I suggest you go to the about:profiles entry in the troubleshooting information (it is on the help menu) Once in the about:profiles try launching each of those profiles and see which it is you want to be using, then set it as the default.

Read this answer in context 👍 0

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

I would guess the 2016 one is what you have been using. So lets not make assumptions. That is how permanent data loss occurs.

I suggest you go to the about:profiles entry in the troubleshooting information (it is on the help menu) Once in the about:profiles try launching each of those profiles and see which it is you want to be using, then set it as the default.