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Unable to reset Primary Password

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

Genevieve.tomes
Genevieve.tomes
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I have followed the instructions and it says my Primary Password has been reset - but it won't let me create a new password and still is asking for the password. I need further help resetting this?

I have followed the instructions and it says my Primary Password has been reset - but it won't let me create a new password and still is asking for the password. I need further help resetting this?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can rename/remove logins.json and key4.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.