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Thunderbird freezes when trying to attach a .docx file

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by christ1

dave256
dave256
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Is there a known issue with attaching .docx files in Thunderbird? TB freezes every time I try to attach one. I finally re-saved it as a .doc file and was able to send it with no problem.

Is there a known issue with attaching .docx files in Thunderbird? TB freezes every time I try to attach one. I finally re-saved it as a .doc file and was able to send it with no problem.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

What is the size of your Drafts folder?

dave256
dave256 Question owner
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Using Windows Security

Nothing in the drafts folder

christ1
christ1
  • Top 25 Contributor
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Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?