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2FA setup

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

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My 2FA cannot be setup. When I scan the code with 3 different authenticators, 2FAS, ID.ME, LASTPASS. it responds with incorrect code. Why is this? Now I cannot turn the feature back on.

My 2FA cannot be setup. When I scan the code with 3 different authenticators, 2FAS, ID.ME, LASTPASS. it responds with incorrect code. Why is this? Now I cannot turn the feature back on.

All Replies (1)

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You can try to scan the QR code with your barcode scanner instead of with the authenticator app. You should be able to open the "otpauth://" link in the authenticator app.