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browser problems

  • 2 replies
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  • Last reply by cor-el

midportplace1
midportplace1
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I am trying to access onedrive.com in firefox and the site won't connect unless I open it in a private window. I cleared cookies and history and shut off all extensions but that didnt fix the problem. I used to access onedriuve without issue in a regular firefox browser window but until recently that has changed. Please advise

I am trying to access onedrive.com in firefox and the site won't connect unless I open it in a private window. I cleared cookies and history and shut off all extensions but that didnt fix the problem. I used to access onedriuve without issue in a regular firefox browser window but until recently that has changed. Please advise

All Replies (2)

jonzn4SUSE
jonzn4SUSE
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I was just having an issue getting into Hotmail and it looks like Ghostery was the problem. I will assume in Private Window you have no add-ons running. Try Firefox in Safe Mode to verify that an add-on is the issue.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

cor-el
cor-el
  • Moderator
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You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.