Firefox keeps crashing, please help
Hello, Firefox keeps crashing since I installed it on my laptop,
for reference, this is the crash log:
AdapterDeviceID: 0x4626 AdapterDriverVersion: 30.0.101.1692 AdapterSubsysID: 159c1025 AdapterVendorID: 0x8086 Add-ons: langpack-en-US%40firefox.mozilla.org:109.0.1buildid20230127.170202,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,bing%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.2,google%40search.mozilla.org:1.3 AvailablePageFile: 19236184064 AvailablePhysicalMemory: 9210277888 AvailableVirtualMemory: 138531136446464 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230112150232 CPUMicrocodeVersion: 0x420 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1675260456 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 0 HeadlessMode: 0 InstallTime: 1674180649 LastInteractionDuration: 6 LauncherProcessState: 0 ModuleSignatureInfo: {"Malwarebytes Inc.":["mbae64.dll"],"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["msctf.dll","setupapi.dll","wscapi.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","Windows.Globalization.dll","ktmw32.dll","explorerframe.dll","Windows.UI.Immersive.dll","dbgcore.dll","twinapi.dll","Windows.UI.dll","iertutil.dll","srvcli.dll","urlmon.dll","directmanipulation.dll","wininet.dll","webauthn.dll","Bcp47Langs.dll","dataexchange.dll","rasadhlp.dll","linkinfo.dll","textinputframework.dll","AudioSes.dll","Windows.Security.Integrity.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","Windows.System.Launcher.dll","npmproxy.dll","windows.staterepositorycore.dll","FWPUCLNT.DLL","version.dll","winmm.dll","wshbth.dll","CoreUIComponents.dll","winhttp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","avrt.dll","ondemandconnroutehelper.dll","mscms.dll","directxdatabasehelper.dll","xmllite.dll","taskschd.dll","msvcp110_win.dll","netprofm.dll","propsys.dll","DWrite.dll","d2d1.dll","dcomp.dll","CoreMessaging.dll","wsock32.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","dbghelp.dll","DXCore.dll","dxgi.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","profapi.dll","gdi32full.dll","bcryptPrimitives.dll","win32u.dll","KERNELBASE.dll","msvcp_win.dll","ucrtbase.dll","wintrust.dll","crypt32.dll","imm32.dll","psapi.dll","msvcrt.dll","shell32.dll","user32.dll","imagehlp.dll","oleaut32.dll","nsi.dll","ws2_32.dll","ole32.dll","combase.dll","SHCore.dll","clbcatq.dll","sechost.dll","shlwapi.dll","gdi32.dll","advapi32.dll","kernel32.dll","rpcrt4.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","freebl3.dll","nssckbi.dll","osclientcerts.dll","softokn3.dll","lgpllibs.dll","plugin-container.exe"]} Notes: FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x2560, AdapterSubsysID2: 159c1025, AdapterDriverVersion2: 31.0.15.2802DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 87 StartupCrash: 0 StartupTime: 1675260376 SubmittedFrom: Client SystemMemoryUsePercentage: 45 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230112150232","version":"109.0","vendor":"Mozilla","displayVersion":"109.0","platformVersion":"109.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16088,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":20,"cores":14,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) i9-12900H","family":6,"model":154,"stepping":3,"l2cacheKB":2048,"l3cacheKB":24576,"speedMHz":2918,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2023,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-ID","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22621,"windowsUBR":1105},"hdd":{"binary":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"},"profile":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"},"system":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) UHD Graphics","vendorID":"0x8086","deviceID":"0x4626","subsysID":"159c1025","RAM":0,"driver":"<> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"30.0.101.1692","driverDate":"4-3-2022","GPUActive":true},{"description":"NVIDIA GeForce RTX 3060 Laptop GPU","vendorID":"0x10de","deviceID":"0x2560","subsysID":"16461025","RAM":6144,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.2802","driverDate":"12-22-2022","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":165,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"disabled:FEATURE_FAILURE_COMP_PREF"},"gpuProcess":{"status":"available"},"webrender":{"status":"unavailable-no-hw-compositing"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Malwarebytes"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-ID","en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"ID","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"layers.acceleration.disabled":true,"media.gmp-gmpopenh264.lastInstallStart":1674733562,"media.gmp-gmpopenh264.lastDownloadFailed":1674733562,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1674182719,"media.gmp-manager.lastCheck":1675231499,"media.gmp-manager.lastEmptyCheck":1675231499,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19377,"firstUseDate":19377},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19377,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19011},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19377,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19011},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19377,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19011},"webcompat@mozilla.org":{"version":"109.0.0","scope":1,"type":"extension","updateDay":19377,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19011},"langpack-en-US@firefox.mozilla.org":{"version":"109.0.1buildid20230127.170202","scope":1,"type":"locale","updateDay":19385,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for English (US) (en-US)","name":"Language: English (US)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19377,"signedState":2}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19377,"updateDay":19377},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2557.0","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 30291320832 TotalPhysicalMemory: 16869548032 TotalVirtualMemory: 140737488224256 URL: https://www.hotstar.com/id/movies/black-panther-wakanda-forever/1260118821/watch UptimeTS: 794.64661 UtilityProcessStatus: Running Vendor: Mozilla Version: 109.0 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
any solution?
All Replies (1)
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.