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Can't send emails but I can receive them with TB

  • 2 replies
  • 0 have this problem
  • 14 views
  • Last reply by rvynerp

rvynerp
rvynerp
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I can't send emails and I get this message -

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked the outgoing settings for password and it says normal password. This problem started when I changed my BT email password

I can't send emails and I get this message - Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked the outgoing settings for password and it says normal password. This problem started when I changed my BT email password

Chosen solution

Excellent christ1 I followed your instructions and found an old saved password listed below my new password. When I deleted it, I could now send emails. Well done you.

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All Replies (2)

christ1
christ1
  • Top 25 Contributor
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If you told Thunderbird to remember your account password, try to delete the old password. At the top right of the Thunderbird window, click the menu button ≡ > Settings > Privacy & Security > Passwords > Saved Passwords

Select the SMTP password for your BT account - Remove. Thunderbird should then prompt you for the new password the next time you attempt to send a message.

rvynerp
rvynerp Question owner
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Chosen Solution

Excellent christ1 I followed your instructions and found an old saved password listed below my new password. When I deleted it, I could now send emails. Well done you.