Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

unread messages are not shown, but no filter is active

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by tbee

more options

I have an inbox with 24 messages; 1 unread, 23 read. Only the unread one is shown, but the unread filter indicator in the quick filter is off. This happens on all 9 inboxes, so it seems to be a global problem/setting.

One of the inboxes only contains unread messages. If I click on that, I briefly see the unread messages listed, then they disappear.

Other folders (like sent) do show unread messages. Only the inboxes are affected.

I have an inbox with 24 messages; 1 unread, 23 read. Only the unread one is shown, but the unread filter indicator in the quick filter is off. This happens on all 9 inboxes, so it seems to be a global problem/setting. One of the inboxes only contains unread messages. If I click on that, I briefly see the unread messages listed, then they disappear. Other folders (like sent) do show unread messages. Only the inboxes are affected.
Attached screenshots

Chosen solution

Posting this question showed a similar one on the right. After reading that: for some reason on all inboxes menu->view->messages->unread has become active. I did not do that. Switching that back to "all" fixed the issue.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Posting this question showed a similar one on the right. After reading that: for some reason on all inboxes menu->view->messages->unread has become active. I did not do that. Switching that back to "all" fixed the issue.