We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

videos posted in google chat won't play

more options

When I access chat.google.com and attempt to play a video that is uploaded to chat, it will not play. The built in player opens with a red play button but clicked it does nothing. These videos used to work up until sometime earlier this year. Most of the videos are uploads from someone's phone and they appear to be mp4. I've tried private windows, removing firefox along with all program data and profiles and starting with a clean slate with no luck. Other browsers play the videos fine, just not firefox. Attempting to play videos that used to work no longer work. Suggestions?

When I access chat.google.com and attempt to play a video that is uploaded to chat, it will not play. The built in player opens with a red play button but clicked it does nothing. These videos used to work up until sometime earlier this year. Most of the videos are uploads from someone's phone and they appear to be mp4. I've tried private windows, removing firefox along with all program data and profiles and starting with a clean slate with no luck. Other browsers play the videos fine, just not firefox. Attempting to play videos that used to work no longer work. Suggestions?
Attached screenshots

All Replies (1)

more options

As of last week, you can no longer click a posted picture in google chat and see it enlarged view. The screen darkens like it's trying to open the picture and a circular icon just spins with no change.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.