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I am locked out of Amazon because I do not know my passkey for firefox/mozilla. I didn't know I had one and I don't know where to find it. Can you help me?

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I am locked out of Amazon because I don't know my "passkey" to Amazon. I didn't know I had a passkey and I don't know where to find Amazon says it is under firefox.exe. Can you help me?

I am locked out of Amazon because I don't know my "passkey" to Amazon. I didn't know I had a passkey and I don't know where to find Amazon says it is under firefox.exe. Can you help me?

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A passkey is an alternative to a traditional username/password pair. If you don't remember setting up a passkey for Amazon, then you should still be able to sign in using your username and password. (If Firefox shows an option to use a passkey, please ignore it.)

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