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Password Table missing entry

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  • Last reply by Matt

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I downloaded Thunderbird on my wife's computer and entered the information for four email accounts. The first three were for twc.com emails and the last was a bellsouth.net email account. The three twc email accounts connected and downloaded emails from the server. However, nothing happened with the Bellsouth account. When I tried to send out an email from this Bellsouth account, TB timed out after about a minute. The account server settings looked fine for both incoming and outgoing. I then tried the same Bellsouth settings on my laptop that also had an installation of Thunderbird. It successfully installed the same Bellsouth account and downloaded emails from the server without issue. So the credentials and settings I was using on my wife's computer were correct.

I went back to my wife's computer, trying to see what the problem was. I noticed in the passwords table, only the password for the Bellsouth inbound.att.net server appeared. The outbound.att.net entry was missing (both the inbound and outbound passwords were there in my laptop's TB password table). So, I uninstalled the bellsouth.net account and after restarting TB recreated my wife's Bellsouth account. Nothing changed and the password table still only listed the inbound.att.net password.

What would you suggest? Do I need to delete my wife's Bellsouth account from TB, exit TB, then uninstall TB and start over with a reinstall? From what I've read, it looks like the reinstalled TB will automatically find my wife's profile from the previous installation. Correct?

Thanks

I downloaded Thunderbird on my wife's computer and entered the information for four email accounts. The first three were for twc.com emails and the last was a bellsouth.net email account. The three twc email accounts connected and downloaded emails from the server. However, nothing happened with the Bellsouth account. When I tried to send out an email from this Bellsouth account, TB timed out after about a minute. The account server settings looked fine for both incoming and outgoing. I then tried the same Bellsouth settings on my laptop that also had an installation of Thunderbird. It successfully installed the same Bellsouth account and downloaded emails from the server without issue. So the credentials and settings I was using on my wife's computer were correct. I went back to my wife's computer, trying to see what the problem was. I noticed in the passwords table, only the password for the Bellsouth inbound.att.net server appeared. The outbound.att.net entry was missing (both the inbound and outbound passwords were there in my laptop's TB password table). So, I uninstalled the bellsouth.net account and after restarting TB recreated my wife's Bellsouth account. Nothing changed and the password table still only listed the inbound.att.net password. What would you suggest? Do I need to delete my wife's Bellsouth account from TB, exit TB, then uninstall TB and start over with a reinstall? From what I've read, it looks like the reinstalled TB will automatically find my wife's profile from the previous installation. Correct? Thanks

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The password manager only has passwords that have been successfully used, and the password for ATT is a mailkey generated on the ATT web site, not the real password. See https://www.att.com/support/article/email-support/KM1240308/

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