Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

We installed Windows XP net framework KB982524 yesterday, and ever since then mozilla will not respond when we try to open it.

AnonymousUser
AnonymousUser
more options

Issue

I have another kind of problem with Firefox

Description

We had a Windows XP net framework update yesterday KB982524, and ever since than when we try to log on to mozilla the program will not respond. We tried re-starting a couple of times with no luck.

This happened

Every time Firefox opened

yesterday June 23, 2010

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.4; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; PeoplePal 6.2; PeoplePal 3.0; .NET CLR 2.0.50727; IEMB3; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; yie8)

== Issue == I have another kind of problem with Firefox == Description == We had a Windows XP net framework update yesterday KB982524, and ever since than when we try to log on to mozilla the program will not respond. We tried re-starting a couple of times with no luck. == This happened == Every time Firefox opened == yesterday June 23, 2010 == == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.4; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; PeoplePal 6.2; PeoplePal 3.0; .NET CLR 2.0.50727; IEMB3; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; yie8)

All Replies (3)

AnonymousUser
AnonymousUser Question owner
more options

what is going on?this is the second update that cannot be installed or having trouble with.

dgoadby
dgoadby
more options

This has also happened to me but, also the case is marked solved, I'm blowed if I can actually see the solution.

Any clues?

AnonymousUser
AnonymousUser Question owner
more options

I have a similar problem. I updated Firefox to 3.6.4 a few days ago. Then I tried to load Microsoft update KB982524. KB982524 would not load correctly. After that Internet Explorer will not start. I get a very brief flash of Internet Explorer running, then the window closes. So now I cant run Microsoft Update.

Windows XP SP3 Firefox 3.6.6 Internet Explorer 8