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Firefox is crashing every single time I try and open it

  • 4 replies
  • 105 have this problem
  • 16 views
  • Last reply by Firefox

loz_scotland
loz_scotland
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After using Firefox on my laptops for years proble free a few days ago it started crashing every single time I tried to open it,The web page opens for about one second then crashes and I get the crash report dialogue box this happens in safe mode as well. I do not have time to do any editing to my browser page as it crashes within a second. I have uninsalled and reinstalled Firefox 3.68 and have just downloaded the beta 4 to see if that might work but same problem.IE works fine and from there have tried to load dozens of websites on firefox as firefox is my default browser. As I have said the site loads no problem but instantly crashes. Very grateful for any help

After using Firefox on my laptops for years proble free a few days ago it started crashing every single time I tried to open it,The web page opens for about one second then crashes and I get the crash report dialogue box this happens in safe mode as well. I do not have time to do any editing to my browser page as it crashes within a second. I have uninsalled and reinstalled Firefox 3.68 and have just downloaded the beta 4 to see if that might work but same problem.IE works fine and from there have tried to load dozens of websites on firefox as firefox is my default browser. As I have said the site loads no problem but instantly crashes. Very grateful for any help

Chosen solution

Checking the crash report and the associated bug report, this may be due to a corrupted index in the database file that stores bookmarks. To test this you can force Firefox to create a new bookmarks file, and in the process it should import your bookmarks from a backup file.

First you need to locate your profile folder, follow the instructions for finding a profile in Firefox 3.5 in the profiles article.

Once in the profile folder rename places.sqlite to places.sqlite.old, then try starting Firefox. It should create a new places.sqlite file and import your bookmarks from the last backup file. This should hopefully solve your problem.

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All Replies (4)

TonyE
TonyE
  • Moderator
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Chosen Solution

Checking the crash report and the associated bug report, this may be due to a corrupted index in the database file that stores bookmarks. To test this you can force Firefox to create a new bookmarks file, and in the process it should import your bookmarks from a backup file.

First you need to locate your profile folder, follow the instructions for finding a profile in Firefox 3.5 in the profiles article.

Once in the profile folder rename places.sqlite to places.sqlite.old, then try starting Firefox. It should create a new places.sqlite file and import your bookmarks from the last backup file. This should hopefully solve your problem.

loz_scotland
loz_scotland Question owner
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Thanks a million Firefox now up and running ,fantastic !

TonyE
TonyE
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You're welcome

Firefox
Firefox
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Hi,

I am facing the same problem. Even thought following the procedure said by TonyE, I'm not able to browse any web page. I'm able to open firefox, but not able to browse any website.

The error is as follows:

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13 BuildID: 20101203075014 CrashTime: 1296738297 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1296736254 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 16 StartupTime: 1296738290 Theme: classic/1.0 Throttleable: 1 URL: http://google.com/ Vendor: Mozilla Version: 3.6.13

This report also contains technical information about the state of the application when it crashed.

Request to help me on this.

Thanks in advance