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When I launch FF - It tries to run update, but then returns saying can't start BC Firefox is running. The updater triggers Windows to ask permission. I use Task Manager to make sure FF is running, but get same error

  • 2 replies
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  • Last reply by cor-el

deaner98
deaner98
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When I launch FF - It tries to run update, but then returns saying can't start BC Firefox is running. The updater triggers Windows to ask permission. I use Task Manager to make sure FF is running, but get same error

When I launch FF - It tries to run update, but then returns saying can't start BC Firefox is running. The updater triggers Windows to ask permission. I use Task Manager to make sure FF is running, but get same error

All Replies (2)

TonyE
TonyE
  • Moderator
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This article should help - http://kb.mozillazine.org/Profile_in_use

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

See also http://kb.mozillazine.org/Software_Update (Software Update not working properly)