See my answer in this prior post: https://support.mozilla.com/en-US/questions/857254?s=fafsa&as=s '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------------ Not related to your question, but... You need to update some plug-ins: *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]