Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am trying to fill out a FAFSA application for grad school financial aid--FAFSA site says "incompatible browser detected," and explains: "Supported Mozilla Firefox browsers: Windows XP - Mozilla Firefox 3.5.x and 3.6.x"--

more options

How can I access this federal govt. site with my Windows XP Service Pack 3 and latest Firefox vs. 6.0--why is this not working?

This is a major federal government site--I'm surprised and can't understand why my Firefox browser isn't accepted!  I had no troubles last year with an earlier version of Firefox.  Could it be this federal govt site is not up-to-date with Firefox 6.0?  But wouldn't 6.0 be back-compatible with earlier versions?
How can I access this federal govt. site with my Windows XP Service Pack 3 and latest Firefox vs. 6.0--why is this not working? This is a major federal government site--I'm surprised and can't understand why my Firefox browser isn't accepted! I had no troubles last year with an earlier version of Firefox. Could it be this federal govt site is not up-to-date with Firefox 6.0? But wouldn't 6.0 be back-compatible with earlier versions?

All Replies (1)

more options

The fafsa.gov site does not currently support Firefox newer than version 3.6.x. That is their choice.

You can install Firefox Portable to use only on that site and use your installed Firefox 6 for everything else. Firefox Portable installs in a separate folder on your hard drive so that it does not interfere with your Firefox 6 settings or personal information (bookmarks, passwords, etc.). You can also install Firefox Portable on a USB/thumb/pin/jump drive.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You need to update some plug-ins: