Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by knorretje

more options

When I try to open Firefox, I get a message that it has crashed. Here is exactly what it says: "We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report."

When I try to open Firefox, I get a message that it has crashed. Here is exactly what it says: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report."

All Replies (4)

more options

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

more options

I tried the about:crashes thing, and all I get is a message that says nagigation to the webpage was cancelled.

more options

I finally found the crash id.

Crash ID: bp-1a56c1b4-4824-45eb-817a-351202110922

Crash ID: bp-2d819a4e-f710-43d2-8ae4-286ca2110912

more options

Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-1a56c1b4-4824-45eb-817a-351202110922
Firefox 6.0.2 Crash Report [@ nsStandardURL::SchemeIs(char const*, int*) ]
This crash can be caused by malware as indicated by the Related Bugs. Reason:
strange dll in stackframe #1 and #2
Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

  1. http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
  2. http://www.superantispyware.com/ - SuperAntispyware
  3. [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
  4. http://www.microsoft.com/windows/prod.../default.mspx - Windows Defender: Home Page
  5. http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
  6. http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free


See also:
"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked