Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Download Dialogue Box Won't Close

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Vivek

SubMariner
SubMariner
more options

Sometimes when I am downloading transactions through my financial software (Quicken) the Download Dialog box refuses to close, even though I've set it to do so at the end of a download.

I found an article in the FF Help Database by using the search phrase "Hang downloading files" that says to either clear the downloads list/downloads history via the Tools pulldown or if that doesn't work, to delete the downloads.sqlite folder in my Profile. Well, I've had to delete the downloads.squlite folder several times, because after the intial removal of the file, the problem comes back.

This problem has plagued me through 3 upgrades of FF from version 9 through to the present version of 10.0.2.

Sometimes when I am downloading transactions through my financial software (Quicken) the Download Dialog box refuses to close, even though I've set it to do so at the end of a download. I found an article in the FF Help Database by using the search phrase "Hang downloading files" that says to either clear the downloads list/downloads history via the Tools pulldown or if that doesn't work, to delete the downloads.sqlite folder in my Profile. Well, I've had to delete the downloads.squlite folder several times, because after the intial removal of the file, the problem comes back. This problem has plagued me through 3 upgrades of FF from version 9 through to the present version of 10.0.2.

Modified by SubMariner

All Replies (1)

Vivek
Vivek
more options

Hi,

A possible reason could be the antivirus scanning happening in the background after the downloading has finished and Firefox writes to disk the final file. Please also check if this happens in a new profile though this may not be helpful if antivirus scanning is an issue.