Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why aren't the extensions or plugins loading?

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by philipp

bradymoss070809
bradymoss070809
more options

link text

link text

I've tried restarting my computer and even downloading Firefox again, hoping it would solve the issue.

[http://i50.tinypic.com/nxm6nb.jpg link text] [http://i45.tinypic.com/2qntbwj.jpg link text] I've tried restarting my computer and even downloading Firefox again, hoping it would solve the issue.

Modified by bradymoss070809

All Replies (1)

philipp
philipp
  • Moderator
more options

this sounds like the files in your profile folder that store the information about your extensions might have gone corrupt. navigate to your profile folder and delete the files extensions.ini, extensions.cache, extensions.rdf, extensions.sqlite & extensions.sqlite-journal (they will be regenerated the next time you launch firefox).

als see https://support.mozilla.org/en-US/kb/Unable%20to%20install%20add-ons#w_co...