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Error Messages when starting firefox

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  • Last reply by n47412

discochick79
discochick79
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I have recently updated my browser on my Windows 7 PC from Internet Explorer to Firefox and it is working fine on my user profile. However, our computer has a second user profile for my husband (in order to keep our i-tunes accounts separate) and when ever he tries to access the internet via the new Firefox browser he gets the following error message: Microsoft Visual C++ Runtime Library Assertion Failed! Program... File: Common/npn_gate.cpp Line: 267 Expression: pPluginShim For information on how your program can cause an assertion failure, see the Visual C++ documentation on asserts (Press Retry to debug the application - JIT must be enabled) Buttons:- "Abort" "Retry" "Ignore"

I would really appreciate any help on how to resolve this issue in simple terms as neither me or my husband are very PC literate & I am at a loss as how to get the browser to work on this second user profile or even what the error message means.

Thanks :)

I have recently updated my browser on my Windows 7 PC from Internet Explorer to Firefox and it is working fine on my user profile. However, our computer has a second user profile for my husband (in order to keep our i-tunes accounts separate) and when ever he tries to access the internet via the new Firefox browser he gets the following error message: Microsoft Visual C++ Runtime Library Assertion Failed! Program... File: Common/npn_gate.cpp Line: 267 Expression: pPluginShim For information on how your program can cause an assertion failure, see the Visual C++ documentation on asserts (Press Retry to debug the application - JIT must be enabled) Buttons:- "Abort" "Retry" "Ignore" I would really appreciate any help on how to resolve this issue in simple terms as neither me or my husband are very PC literate & I am at a loss as how to get the browser to work on this second user profile or even what the error message means. Thanks :)

All Replies (1)

n47412
n47412
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Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


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