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Cannot load firefox on this computer

  • 1 reply
  • 3 have this problem
  • 7 views
  • Last reply by philipp

Money2ski
Money2ski
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I unistalled Chrome and tried to install Firefox but when I hit run, it appears to install but when I look at programs, it is not there nor is the icon.

I unistalled Chrome and tried to install Firefox but when I hit run, it appears to install but when I look at programs, it is not there nor is the icon.

All Replies (1)

philipp
philipp
  • Moderator
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hello Money2ski, could you specify how far the installation process is actually going - is the setup wizard (pictured in step 4 at How to install Firefox on Windows) showing up?

some general troubleshooting advice for installing firefox: one thing you can always try is to right-click the setup file and run it as administrator. in case this doesn't work either try temporarily suspending the security programs you're using. in some cases it can also be malware active on a pc that is preventing the installation of firefox - please also do a full scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes.