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PDF viewer displaying wrong langauge

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by seanbeard

seanbeard
seanbeard
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PDF invoices that we create are showing in an incorrect language (eg. Greek/Arabic) within the Firefox PDF viewer - We have checked the document in Adobe and Foxit and these applications all show correctly (should be in English UK)

We are receiving complaints from customers that are trying to open the PDF from within Firefox who think we are sending the documentation in the wrong language!

Cheers, Sean

PDF invoices that we create are showing in an incorrect language (eg. Greek/Arabic) within the Firefox PDF viewer - We have checked the document in Adobe and Foxit and these applications all show correctly (should be in English UK) We are receiving complaints from customers that are trying to open the PDF from within Firefox who think we are sending the documentation in the wrong language! Cheers, Sean

All Replies (3)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hello,

In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps:

  1. Go to Tools > Options (or Firefox > Options).
  2. In the Options window, select the Applications tab.
  3. In the Search field, type PDF. You should find Portable Document Format (PDF).
  4. On the right handside you should find an Action column. Use that to select your favorite PDF reader. In order to view PDF files in Firefox, choose Preview in Firefox.

Did this fix your problems? Please report back to us!

Thank you.

philipp
philipp
  • Moderator
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hello sean, developers won't read here in the forums. please file a bug report at bugzilla.mozilla.org (Product: Firefox / Component: PDF viewer) & attach a sample file where the issue is occurring - then you'll have a greater chance of this bug being fixed.

you can also direct customers to View PDF files using Firefox’s built-in viewer and advice them to set adobe as default pdf viewer.

seanbeard
seanbeard Question owner
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Thanks! I have submitted a Bug Report and Mozzilla have been able to replicate the issue...