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webpage displays correctly only in safe mode

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by cor-el

Vtec-Addict
Vtec-Addict
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A pop up window on ebay does not show correctly in Firefox. It shows correctly (fully displaying all information) in Safari and Chrome.

I reset Firefox, still same issue.

The weird thing is, it displays properly in Safe Mode.

I noticed that once the pop up window is open and if I scroll down to hide the pop up window either on top or the bottom of the screen, and then scroll back to display the popped up window, IT DISPLAYS ALL CONTENT PROPERLY! If I only scroll up or down to hide HALF the popped up window, it will literally only show half the content that was hidden from view for a second and the rest of the content in the pop up window does not show ALL the contents.

I can't figure out what is causing this. There are no extensions installed. I tried disabling ALL the plug-ins. Same issue.

Any ideas what is causing this?

A pop up window on ebay does not show correctly in Firefox. It shows correctly (fully displaying all information) in Safari and Chrome. I reset Firefox, still same issue. The weird thing is, it displays properly in Safe Mode. I noticed that once the pop up window is open and if I scroll down to hide the pop up window either on top or the bottom of the screen, and then scroll back to display the popped up window, IT DISPLAYS ALL CONTENT PROPERLY! If I only scroll up or down to hide HALF the popped up window, it will literally only show half the content that was hidden from view for a second and the rest of the content in the pop up window does not show ALL the contents. I can't figure out what is causing this. There are no extensions installed. I tried disabling ALL the plug-ins. Same issue. Any ideas what is causing this?

All Replies (3)

cor-el
cor-el
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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Try to disable hardware acceleration in Firefox.

Vtec-Addict
Vtec-Addict Question owner
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Tried: Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" and it didn't do anything. Restarted Firefox and still nothing.

I took some screen shots. Remember, this is a tiny pop up window that comes up on the main page which displays tracking info.

I've included three screen shots.

The First shows what the screen looks like (not what it's suppose to look like)

The second shows what I'm seeing if I simply drag the window down about 3/4th way under the dock. I can make the pop up window display everything correctly by simply dragging it up or down completely out of view and then bring it back. It's strange.

The 3rd pic obviously shows what it's suppose to look like. This is what it instantly shows in safe mode as well as what I'm seeing in Safari and Chrome browsers.

cor-el
cor-el
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If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings and that you allow pages to choose their colors in Firefox.

  • Firefox > Preferences > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

See also:

Modified by cor-el