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I have unistalled Firefox and reinstalled it and I am still having problems. It freezes and doesn't work. I don't have a problem when I play pogo, games on FB.

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  • Last reply by user709721

grammy19975PP
grammy19975PP
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When I try to play Farmville on FB I am all day trying to get on or play . I have to stop turn off pc and try again. keep getting shockwave plugin is not responding . I have to check don't ask again and hit continue. Do not have this problem on Pogo game site. Please help me I am really frustrated.

When I try to play Farmville on FB I am all day trying to get on or play . I have to stop turn off pc and try again. keep getting shockwave plugin is not responding . I have to check don't ask again and hit continue. Do not have this problem on Pogo game site. Please help me I am really frustrated.

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user709721
user709721
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back soon!

Hope this helps!

Curtis