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Can not switch to the new AT&T email with Fire Fox as the brower

  • 4 replies
  • 3 have this problem
  • 2 views
  • Last reply by Mike61

Mike61
Mike61
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Internet Explorer works fine. When I use Fire Fox only AT&T classic email will work. Even when you click on switch to the new AT&T email doesn't switch. Down loaded Fire Fox twice. Still doesn't work.

Internet Explorer works fine. When I use Fire Fox only AT&T classic email will work. Even when you click on switch to the new AT&T email doesn't switch. Down loaded Fire Fox twice. Still doesn't work.

Chosen solution

Does the site state that the current Firefox release is supported?

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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All Replies (4)

Moses
Moses
  • Moderator
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What do you mean it doesn't work? What happens when you try to load it?

Mike61
Mike61 Question owner
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Email works. Can't switch to the NEW AT&T version. It doesn't switch, stays Classic.. But if Internet Explore is the browers then it uses the new AT&T email. What is blocking it or stopping the change?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Does the site state that the current Firefox release is supported?

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Mike61
Mike61 Question owner
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I did everything you wrote, Its working. Which part did the Fix???? But it is working.. I'll try turning on one extension at a time ! Thanks.