Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bookmarks file corrupt - how to download

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by cor-el

kfillman
kfillman
more options

My version of Firefox that I've been using for the last couple years was corrupt, and I had to re-install. I had created an account to save my bookmarks before re-installing the program, but the new Firefox will not recognize the bookmarks (and didn't import ANY of them). This is super frustrating, especially since this is the primary browser I use for my job and had a LOT of work-related information on it. The JSON files cannot be opened at all...is there a converter you would recommend for those JSON files or what would you suggest? I need my bookmarks back!

Thank you for your help.

-Katie Fillman

My version of Firefox that I've been using for the last couple years was corrupt, and I had to re-install. I had created an account to save my bookmarks before re-installing the program, but the new Firefox will not recognize the bookmarks (and didn't import ANY of them). This is super frustrating, especially since this is the primary browser I use for my job and had a LOT of work-related information on it. The JSON files cannot be opened at all...is there a converter you would recommend for those JSON files or what would you suggest? I need my bookmarks back! Thank you for your help. -Katie Fillman

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

For JSON files (.json files), you would need to use the Restore command, not the Import command. This article has the steps: Restore bookmarks from backup or move them to another computer. Does that work?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with the places.sqlite database file in the Firefox profile folder.