Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to opn Morilla Firefox I get the following -Your Firefox profile cannot be loaded. It may be missing or inaccessible.

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

more options

I am running windows 7. I have tried deleting and reinstalling but I still get the message Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I am running windows 7. I have tried deleting and reinstalling but I still get the message Your Firefox profile cannot be loaded. It may be missing or inaccessible.

All Replies (3)

more options

It might be best to do a clean reinstall and delete the Firefox program folder in case some items are located in the Firefox program folder and those may be use to initialize a new profile.

Note that Windows hides some file extensions by default. Among them are .html and .ini and .js and .txt, so you may only see a name without file extension. You can see the real file type if you open the Properties via the right-click context menu

You can find the full version of the latest Firefox 22.0 release in all languages and for all Operating Systems here:

   http://www.mozilla.org/en-US/firefox/all.html 

Also create a new profile.

   https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles 

You can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

   http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
more options

Hello,


See this reply:

more options

You either need to remove the profiles.ini file that registers profile and link the profile name to a folder on the hard drive or use the Profile Manager to create a new profile.