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The Kerberos/GSSAPI ticket was not accepted by the POP server. Please check that you are logged in to the Kerberos/GSSAPI realm. How do I fix this?

  • 3 replies
  • 14 have this problem
  • 490 views
  • Last reply by sfhowes

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I have just downloaded and installed Thunderbird on a new Windows 8 omputer. I get the message in the headline when I press the Get Mail button

I have just downloaded and installed Thunderbird on a new Windows 8 omputer. I get the message in the headline when I press the Get Mail button

Chosen solution

Press Alt or F10 to show the Menu Bar, then enable the toolbars under View/Toolbars.

I think you should change the Authentication to Normal password and keep the Connection security as SSL/TLS.

http://help.telecom.co.nz/app/answers/detail/a_id/21595/~/telecom-business-mail

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What do you have for Connection security and Authentication method in Tools(or AppMenu/Options)/Account Settings/accountname/Server Settings? What is the POP server - does it support Kerberos/GSSAPI?

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Thanks for your help. I can no longer see all the account settings in Thunderbird. There does not seem to be a tools menu. I set them the same as I had in Outlook. The in box is mail.telecombusinesshub.co.nz port 995 with SSL encryption. I do not know if my web service provider supports Kerberos/GSSAPI but their help desk did advise me to use Thunderbird.

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Chosen Solution

Press Alt or F10 to show the Menu Bar, then enable the toolbars under View/Toolbars.

I think you should change the Authentication to Normal password and keep the Connection security as SSL/TLS.

http://help.telecom.co.nz/app/answers/detail/a_id/21595/~/telecom-business-mail