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install is hanging on import

  • 1 reply
  • 1 has this problem
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  • Last reply by Vicky

mikejapan692012
mikejapan692012
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I had an infection that crashed firfox and prevented uninstall from working under programs and features in win 7.

Infection is gone and I manually uninstalled firefox by removing all mozilla instances in the registry.

Now I downloaded and started an install. For 15 minutes now the install says "importing" and the last thing on the list is favorites.

Any thoughts?

I had an infection that crashed firfox and prevented uninstall from working under programs and features in win 7. Infection is gone and I manually uninstalled firefox by removing all mozilla instances in the registry. Now I downloaded and started an install. For 15 minutes now the install says "importing" and the last thing on the list is favorites. Any thoughts?

All Replies (1)

Vicky
Vicky
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But did your installation of Firefox was successful? If not. Clear the cache and restart your computer.