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Twitter is not loading in FireFox 28

John-TLC_Hamilton
John-TLC_Hamilton
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Hi there all,

Before asking the obvious questions, I have been in the forum for the last four hours looking for a solution to the question I have, which is "Why won't FireFox open the Twitter.com website. The little green disc goes round and round and round and round and round and round and round and round, you get the picture, but nothing is loaded.

I have cleared everything I reloaded everything I have turned the computer off and on again I have reset the Router I have had numerous cups of coffee Gone to the loo a few times. Reset everything again.

and still nothing.

What is a guy to do. Twitter works in Chrome, Twitter works in that horrible browser IE Twitter works in Safari Twitter works in Opera

Come back to FireFox and nothing but that green disk going round and round and round and round.

HELP!

I used to like the fox, but it is now getting the stage where I feel it is time to drop the fox in favour of Chrome.

Kind regards John

Hi there all, Before asking the obvious questions, I have been in the forum for the last four hours looking for a solution to the question I have, which is "Why won't FireFox open the Twitter.com website. The little green disc goes round and round and round and round and round and round and round and round, you get the picture, but nothing is loaded. I have cleared everything I reloaded everything I have turned the computer off and on again I have reset the Router I have had numerous cups of coffee Gone to the loo a few times. Reset everything again. and still nothing. What is a guy to do. Twitter works in Chrome, Twitter works in that horrible browser IE Twitter works in Safari Twitter works in Opera Come back to FireFox and nothing but that green disk going round and round and round and round. HELP! I used to like the fox, but it is now getting the stage where I feel it is time to drop the fox in favour of Chrome. Kind regards John

All Replies (6)

Sander G.
Sander G.
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Hi John,

Can you start Firefox in private browsing mode (Ctrl-Shift-P)? Can you then access the Twitter website?

John-TLC_Hamilton
John-TLC_Hamilton Question owner
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Hi there Sander

I have tried what you asked and get a link at the bottom, where urs are shown that reads "Read abs.twimg.com" and still the little green disc goes round and round, this is getting very hypnotic.

Kind regards John

Moses
Moses
  • Moderator
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

John-TLC_Hamilton
John-TLC_Hamilton Question owner
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Hi there Moses,

Thank you for your message, I have some bad news.... Twitter still does not want to play, that green disc goes round and round and round.

If you have any other thoughts, please let me know.

Kind regards John

Moses
Moses
  • Moderator
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Your System Details looks very light/empty. Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the sub-menu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
John-TLC_Hamilton
John-TLC_Hamilton Question owner
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Hi there Moses,

As requested here is the information you need.

Thank you for spending the time to help me, it is very kind of you.

Kind regards John

Application Basics

Name: Firefox Version: 29.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days

Report ID: bp-5588dd20-9138-42ac-903c-87df52140501 Submitted: 3 days ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Aimersoft Video Converter Ultimate Version: 5.0.0 Enabled: true ID: {CF13FA66-1F4F-426d-BB1B-E07A13BFF2C8}

Name: Firebug Version: 1.12.8 Enabled: true ID: firebug@software.joehewitt.com

Name: FirePHP Version: 0.7.4 Enabled: true ID: FirePHPExtension-Build@firephp.org

Name: Illuminations for Developers Version: 1.1.27 Enabled: true ID: sroussey@illumination-for-developers.com

Name: LastPass Version: 3.1.1 Enabled: true ID: support@lastpass.com

Name: SpyBar Version: 2.3 Enabled: true ID: jid1-GweBqBWfVjIEzA@jetpack

Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: Adobe Contribute Toolbar Version: 6.1 Enabled: false ID: {01A8CA0A-4C96-465b-A49B-65C46FAD54F9}

Name: AVG Security Toolbar Version: 18.1.0.443 Enabled: false ID: avg@toolbar

Name: cssUpdater Version: 0.5.2 Enabled: false ID: info@cssUpdater.com

Name: Dojo Firebug Extension Version: 1.2.0a1 Enabled: false ID: dojo@silvergate.ar.ibm.com

Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.9 Enabled: false ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack

Name: EventBug Version: 0.1b10 Enabled: false ID: eventbug@getfirebug.com

Name: FireDiff Version: 1.2.1 Enabled: false ID: firediff@johnjbarton.com

Name: TextAloud 3 Toolbar Version: 3.0.44 Enabled: false ID: {4ba57eab-93a9-4b0f-90d4-414773f8ef5c}

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.newtab.url: http://www.tlc-online.co.uk/ browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237 browser.startup.homepage: http://www.tlc-online.co.uk/ browser.startup.homepage_override.buildID: 20140421221237 browser.startup.homepage_override.mstone: 29.0 dom.mozApps.used: true dom.w3c_touch_events.enabled: 1 extensions.lastAppVersion: 29.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1399205801 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: plugin.importedState: true plugin.state.npadobeaamdetect: 0 plugin.state.npappdetector: 0 plugin.state.npgoogleupdate: 0 plugin.state.nplastpass: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.npsitesafety: 0 plugin.state.npvlc: 0 print.printer_Brother_MFC-J6510DW_Printer.print_bgcolor: false print.printer_Brother_MFC-J6510DW_Printer.print_bgimages: false print.printer_Brother_MFC-J6510DW_Printer.print_colorspace: print.printer_Brother_MFC-J6510DW_Printer.print_command: print.printer_Brother_MFC-J6510DW_Printer.print_downloadfonts: false print.printer_Brother_MFC-J6510DW_Printer.print_duplex: -536785850 print.printer_Brother_MFC-J6510DW_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-J6510DW_Printer.print_edge_left: 0 print.printer_Brother_MFC-J6510DW_Printer.print_edge_right: 0 print.printer_Brother_MFC-J6510DW_Printer.print_edge_top: 0 print.printer_Brother_MFC-J6510DW_Printer.print_evenpages: true print.printer_Brother_MFC-J6510DW_Printer.print_footercenter: print.printer_Brother_MFC-J6510DW_Printer.print_footerleft: &PT print.printer_Brother_MFC-J6510DW_Printer.print_footerright: &D print.printer_Brother_MFC-J6510DW_Printer.print_headercenter: print.printer_Brother_MFC-J6510DW_Printer.print_headerleft: &T print.printer_Brother_MFC-J6510DW_Printer.print_headerright: &U print.printer_Brother_MFC-J6510DW_Printer.print_in_color: true print.printer_Brother_MFC-J6510DW_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-J6510DW_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-J6510DW_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-J6510DW_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-J6510DW_Printer.print_oddpages: true print.printer_Brother_MFC-J6510DW_Printer.print_orientation: 0 print.printer_Brother_MFC-J6510DW_Printer.print_page_delay: 50 print.printer_Brother_MFC-J6510DW_Printer.print_paper_data: 9 print.printer_Brother_MFC-J6510DW_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-J6510DW_Printer.print_paper_name: print.printer_Brother_MFC-J6510DW_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-J6510DW_Printer.print_paper_size_unit: 1 print.printer_Brother_MFC-J6510DW_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-J6510DW_Printer.print_plex_name: print.printer_Brother_MFC-J6510DW_Printer.print_resolution: 0 print.printer_Brother_MFC-J6510DW_Printer.print_resolution_name: print.printer_Brother_MFC-J6510DW_Printer.print_reversed: false print.printer_Brother_MFC-J6510DW_Printer.print_scaling: 1.00 print.printer_Brother_MFC-J6510DW_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-J6510DW_Printer.print_to_file: false print.printer_Brother_MFC-J6510DW_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-J6510DW_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-J6510DW_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-J6510DW_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1397484070

Graphics

Adapter Description: NVIDIA GeForce GTX 650 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 Device ID: 0x0fc6 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.16384) Driver Date: 3-4-2014 Driver Version: 9.18.13.3523 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 650 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16