Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

why are crash reports being submitted when the Enable Crash Reporter option is not checked

  • 2 odpovede
  • 2 majú tento problém
  • 2 zobrazenia
  • Posledná odpoveď od FredMcD

tbird1
tbird1
more options

In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site?

I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?

In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site? I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?

Všetky odpovede (2)

Andrew
Andrew
  • Moderator
more options

The crash reports are definitely at Mozilla as well. You have a record of what has been sent, when and what that report is about so you know about your crash as Mozilla is about being open. Your report will reach a developer or somebody eventually.

However, if you would love us to investigate and help you troubleshoot your crashing, please follow these steps:

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

Please update your Shockwave Flash