Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

A bunch of sent emails have disappeared

  • 3 odpovede
  • 2 majú tento problém
  • 2 zobrazenia
  • Posledná odpoveď od christ1

christinetoronto
christinetoronto
more options

A lot of my sent emails have disappeared. I have tried multiple troubleshoot several ways I found online but not working. here are some of the things I have tried: - check to make sure that "View -> Messages" and "View -> Threads" are both set to "All". - check antivirus - tried running Thunderbird in safe mode - checked other folders - tried 'repairing' sent folder

PLEASE help me. I run my business from this email and Need to recover these emails. Thank you, Christine

A lot of my sent emails have disappeared. I have tried multiple troubleshoot several ways I found online but not working. here are some of the things I have tried: - check to make sure that "View -> Messages" and "View -> Threads" are both set to "All". - check antivirus - tried running Thunderbird in safe mode - checked other folders - tried 'repairing' sent folder PLEASE help me. I run my business from this email and Need to recover these emails. Thank you, Christine

Všetky odpovede (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your account type, POP or IMAP?

Do you have a backup of your Thunderbird profile folder? Since you use the account for business, you really should have a backup.

Upravil(a) christ1 dňa

christinetoronto
christinetoronto Autor otázky
more options

Hi I have a POP account. I am not sure what the difference is though?

I do not have a profile folder backup?

How does this all relate to retrieving my sent emails that have disappeared? Thanks, Christine

christ1
christ1
  • Top 25 Contributor
more options

I do not have a profile folder backup?

Why not?

Help (Alt-H) - Troubleshooting Information - Profile Folder - Open Folder

This should open your profile folder in Windows Explorer.

Navigate to the folder for your POP account. It should be underneath a folder 'Mail' in your profile.

Underneath the folder for your POP account there should be a file 'Sent'. What is the size of 'Sent'? Please provide a screenshot also. http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem