Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

I click on firefox and i get the circle icon for 2 seconds and then it's gone. I tried to "trouble shoot" but not working either HELP!

  • 1 odpoveď
  • 1 má tento problém
  • 4 zobrazenia
  • Posledná odpoveď od David Tenser

computercrasher
computercrasher
more options

I googled Firefox and downloaded it for free. Now when I click on the firebox icon at the bottom of the computer page, a small blue circle pops up circles a few times and then goes away. I have tried to go to the menu button but when I do it just take me back to the previous page I was on.

I cant seem to access firefox. Or reset it. What can I do to gain access again? The icon is still on my screen but I cant get into it.

I googled Firefox and downloaded it for free. Now when I click on the firebox icon at the bottom of the computer page, a small blue circle pops up circles a few times and then goes away. I have tried to go to the menu button but when I do it just take me back to the previous page I was on. I cant seem to access firefox. Or reset it. What can I do to gain access again? The icon is still on my screen but I cant get into it.

Všetky odpovede (1)

David Tenser
David Tenser
more options

Hi there,

Are you sure you downloaded it from mozilla.org and not from another site? There are unfortunately counterfeit sites out there that are trying to offer Firefox downloads when in reality they are malicious.

Go to www.mozilla.org and make sure you install Firefox from there and let us know if that makes things work for you.

Thanks!

- David