hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

I have the same problem in safe mode. And when I create a new profile.

I have reinstalled after deleting the Firefox folder.

I have run Malware.

I am at my wits' end.

does holding the ctrl-key while you click a link or middle-clicking it get it to open in a new tabt?

Both of those methods work. Thank you. At least I can get past the problem now.

When I right-click, I get an extremely LONG shortcut menu. Never used to get that many options before.

Does that help explain what's happening?

could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 36.0.4 Update History User Agent Mozilla/5.0 (Windows NT 4.10; rv:36.0) Gecko/20100101 Firefox/36.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Graphics Important Modified Preferences Name Value Important Locked Preferences Name Value JavaScript Incremental GC Accessibility Activated Prevent Accessibility Library Versions Experimental Features Name ID Description

hi, the real information seems to be missing in there - can you try it again while you're running firefox in safemode?

Give Firefox a tune up Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 36.0.4 Update History User Agent Mozilla/5.0 (Windows NT 4.10; rv:36.0) Gecko/20100101 Firefox/36.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Graphics Important Modified Preferences Name Value Important Locked Preferences Name Value JavaScript Incremental GC Accessibility Activated Prevent Accessibility Library Versions Experimental Features Name ID Description Active End Date Homepage

this sounds wrong - can you provide a screenshot of it? maybe that's related to the problem as well...

That doesn't seem to paste into this box.

??

there should be an "add image" button bellow the reply box :))

Screen Shot 1

Safe Mode

Neither Enter nor the Arrow has any effect. Nothing happens at all

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

• Download the full Firefox installer and save the file to the desktop
  https://www.mozilla.org/en-US/firefox/all/

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

• Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

• (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
• (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

• It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
• http://kb.mozillazine.org/Uninstalling_Firefox

• http://kb.mozillazine.org/Profile_folder_-_Firefox
• http://kb.mozillazine.org/Profile_backup

• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I have done both of those things. No improvement.

When I opened Firefox with the new profile, I couldn't do ANYthing.

I will open it that way and send you a Troubleshooting dump

I am in the new profile now and am unable to access ANY websites. Nothing happens when I type in the Search screen that comes up when it opens. I got HERE because this website was in my history.

When I came into Firefox the first time with the new profile, it suggested that I learn how to use Firefox and, eventually, I was able to get to the support forum.

However, I cannot get to ANY other website at all.

Here is the Troubleshooting Info. Doesn't look useful to me.

Give Firefox a tune up Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 36.0.4 Update History User Agent Mozilla/5.0 (Windows NT 4.10; rv:36.0) Gecko/20100101 Firefox/36.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Graphics Important Modified Preferences Name Value Important Locked Preferences Name Value JavaScript Incremental GC Accessibility Activated Prevent Accessibility Library Versions Experimental Features Name ID Description Active End Date Homepage

Looks that the JavaScript that generates the page isn't working.

Do you see any errors in the Browser Console (Firefox/Tools > Web Developer) about the troubleshooting page?

• https://developer.mozilla.org/Tools/Browser_Console
• https://developer.mozilla.org/Tools/Web_Console

This is what appeared in a popup window when I chose browser console. Nothing much appeared for web console. I will screen capture that one. This stuff is beyond my expertise now.

Use of getPreventDefault() is deprecated. Use defaultPrevented instead. common-min.js:3:0 A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'? See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise

Date: Mon Mar 23 2015 15:44:35 GMT-0300 (Atlantic Standard Time) Full Message: Win error 0 during operation FindClose on file C:\Documents and Settings\Owner\Local Settings\Application Data\Mozilla\Firefox\Profiles\pl76wx6p.Lydia-Problems\thumbnails (The operation completed successfully.

) Full Stack: JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: PendingErrors.register :: line 165 JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.completePromise :: line 678 JS frame :: resource://gre/modules/Task.jsm :: TaskImpl_handleException :: line 448 JS frame :: resource://gre/modules/Task.jsm :: TaskImpl_run :: line 326 JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: Handler.prototype.process :: line 873 JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.walkerLoop :: line 749 JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.scheduleWalkerLoop/< :: line 691 native frame :: <unknown filename> :: <TOP_LEVEL> :: line 0 (unknown module) KeyboardEvent.key value "Up" is obsolete and will be renamed to "ArrowUp". For more help https://developer.mozilla.org/en-US/docs/Web/API/KeyboardEvent.key common-min.js:3:0 KeyboardEvent.key value "Right" is obsolete and will be renamed to "ArrowRight". For more help https://developer.mozilla.org/en-US/docs/Web/API/KeyboardEvent.key common-min.js:3:0 KeyboardEvent.key value "Down" is obsolete and will be renamed to "ArrowDown". For more help https://developer.mozilla.org/en-US/docs/Web/API/KeyboardEvent.key common-min.js:3:0 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] 1192051 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] 1053559 uncaught exception: 2147500037 <unknown> NS_ERROR_FAILURE: Failure'Failure' when calling method: [nsIBrowserSearchService::getEngineByName] browser.js:12522:0 "JQMIGRATE: Logging is active" common-min.js:5:9893 "JQMIGRATE: jQuery.browser is deprecated" common-min.js:5:10147 console.trace(): common-min.js:5 a() common-min.js:5 i/<.get() common-min.js:5 <anonymous> questions-min.js:2 k.Callbacks/c() common-min.js:3 k.Callbacks/f.fireWith() common-min.js:3 .ready() common-min.js:2 j() common-min.js:2

Use of getPreventDefault() is deprecated. Use defaultPrevented instead. common-min.js:3:0 " _.-~-.

          7  Q..\

       _7         (_
     _7  _/    _q.  /
   _7 . ___  /VVvv-'_                                            .
  7/ / /~- \_\\      '-._     .-'                      /       //
 ./ ( /-~-/||'=.__  '::. '-~ {             ___   /  //     ./{

V   V-~-~| ||   ___   ':::.   ~-~.___.- _/  // / {_   /  {  /

 VV/-~-~-|/ \ .'__'. '.    '::                     _ _ _        .

 / /~~~~||VVV/ /  \ )  \        _ __ ___   ___ ___(_) | | __ _   .::'
/ (~-~-~\\.-' /    \'   \::::. | '_ ` _ \ / _ \_  / | | |/ _` | :::'

/..\ /..\__/ ' '::: | | | | | | (_) / /| | | | (_| | ::' vVVv vVVv ': |_| |_| |_|\___/___|_|_|_|\__,_|

Hi there, nice to meet you!

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Visit https://careers.mozilla.org to learn about our current job openings. Visit https://www.mozilla.org/contribute for more ways to get involved and help support Mozilla.

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If you don't want to see this message next time, run this JS statement:

   Tabzilla.disableEasterEgg()

" tabzilla.js:687:20

This is what appeared for Web Console

Screenshot 3

Thank you Philipp and Cor-el for spending so much time looking into this situation. I am baffled. I guess I will use Chrome in the future.