Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

constantly crashes

user1327235
user1327235
more options

have Windows 7 32 bit and 64 bit computers both on the same home network and both with Avast antivirus 32 bit version is fine 64 bit version crashes CONSTANTY have tried disabling hardware accelleration, protected mode in Flash player and Windows, no help both Firebox and Flash player are up to date

have crah reports, don't know how to attach them

have Windows 7 32 bit and 64 bit computers both on the same home network and both with Avast antivirus 32 bit version is fine 64 bit version crashes CONSTANTY have tried disabling hardware accelleration, protected mode in Flash player and Windows, no help both Firebox and Flash player are up to date have crah reports, don't know how to attach them

Všetky odpovede (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Sorry to hear about the crashes. The easiest way to provide crash data is to give us links to the reports you've submitted through the Mozilla Crash Reporter. Has that been popping up? If so, please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

If you are getting a different crash dialog, such as the general Windows one, Firefox won't have detailed data to assist us. In that case, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?