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Auto password login box will not stay checked

oldsouth
oldsouth
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I recently tried True Key password saver, and wanted to go back to the Mozilla password saver. I uninstalled the True Key, but now the save login box in Mozilla security will not stay checked between sessions. Every time I reopen Mozilla, it is unchecked. I have searched for remnants of True Key, but cannot find any.

I recently tried True Key password saver, and wanted to go back to the Mozilla password saver. I uninstalled the True Key, but now the save login box in Mozilla security will not stay checked between sessions. Every time I reopen Mozilla, it is unchecked. I have searched for remnants of True Key, but cannot find any.

Vybrané riešenie

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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Všetky odpovede (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Vybrané riešenie

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

oldsouth
oldsouth Autor otázky
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This took care of it, thank you very much.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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If anyone else is experiencing this, you have some other possible things to check in the following support article if you prefer not to use the Refresh feature: How to fix preferences that won't save.