Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

I can't get Firefox to play movies or TV on Amazon; I get an error message that says "Video Unavailable."

  • 1 odpoveď
  • 2 majú tento problém
  • 3 zobrazenia
  • Posledná odpoveď od FireLuca92

JWayland
JWayland
more options

Then it says:

"We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp."

But when I go to that place there is no help for my problem. I tried contacting Amazon through their chat but they were no help at all. They said my connection speed was too slow but that had nothing to do with it.

Then it says: "We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp." But when I go to that place there is no help for my problem. I tried contacting Amazon through their chat but they were no help at all. They said my connection speed was too slow but that had nothing to do with it.

Všetky odpovede (1)

FireLuca92
FireLuca92
more options

Hi, I have the same problem. I tried everything, I disabled add-ons, graphic acceleration, uninstall and install firefox, clean cookies and cache... everything! But I can't watch any movie/series on prime video.

Edit: Today I tried to play one random episode and it started for a few seconds, then the error message again.

Upravil(a) FireLuca92 dňa