Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Attempted install of firefox trashes my system.

  • 4 odpovede
  • 1 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od rjt69

John
John
more options

I have a clean install of windows 10 Home. When I try to install Firefox the screen flickers, I get a blank black screen and then windows crashes. After the attempted install of firefox (71.0) windows 10 Home will not boot. I get a black screen. I have to re-image windows using imaging software. I have tried this numerous times.

I have a clean install of windows 10 Home. When I try to install Firefox the screen flickers, I get a blank black screen and then windows crashes. After the attempted install of firefox (71.0) windows 10 Home will not boot. I get a black screen. I have to re-image windows using imaging software. I have tried this numerous times.

Všetky odpovede (4)

rjt69
rjt69
more options

Have you looked in EventVwr.msc for some logs that give concrete details. Wonder if Firefox is the only program using your video card and it is actually a video card problem or not enough power to the video card.

John
John Autor otázky
more options

I can't look in event viewer because I can't boot windows.

FredMcD
FredMcD
more options

Do you have an emergency Windows boot disk? It might be with the install disks.

rjt69
rjt69
more options

Bummer,

have you updated windows beforehand? Rebooted? And checked for updates again? Especially check for video driver updates. Then attempt the install of firefox. This does not sound like a firefox issue as much as a hardware issue. Or the computer came with an infection.

Check for bad RAM using the Windows builtin utility or memtest on the SysRescCD.org versions from 2018.

It may also be a power supply issue.

gsmartcontrol is a free opensource tool to check on the condition of the harddrive. May want to have it run an extended test to see if your harddrive is healthy.