Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Tabs do not load

  • 3 odpovede
  • 1 má tento problém
  • 92 zobrazení
  • Posledná odpoveď od FredMcD

Iain
Iain
more options

After opening the browser I can click links and open new tabs perhaps two or three times. Thereafter, a new tab opens with the link in the address bar but nothing happens... refreshing, highlighting the link and pressing enter and even selecting the drop down does nothing. I need to close the browser and start again every time.

I don't know if this is related but the issue only arose after installing Mozilla VPN last month (although there have been a couple of Firefox updates since then too).

The screenshot shows the back/forward/refresh icons greyed out and nothing happening (this, ironically, was me trying to access the Support page).

Any advice?

After opening the browser I can click links and open new tabs perhaps two or three times. Thereafter, a new tab opens with the link in the address bar but nothing happens... refreshing, highlighting the link and pressing enter and even selecting the drop down does nothing. I need to close the browser and start again every time. I don't know if this is related but the issue only arose after installing Mozilla VPN last month (although there have been a couple of Firefox updates since then too). The screenshot shows the back/forward/refresh icons greyed out and nothing happening (this, ironically, was me trying to access the Support page). Any advice?
Priložené obrázky

Vybrané riešenie

Thanks Fred, it was disconnected but I have just uninstalled it and it Firefox seems to be working again. Seems strange that two products from the same source cause a failure in one.

Do you know if there is a place to report this to Mozilla as a potential bug?

Čítať túto odpoveď v kontexte 👍 0

Všetky odpovede (3)

FredMcD
FredMcD
more options

Try without using the VPN. Is the problem still there?

Iain
Iain Autor otázky
more options

Vybrané riešenie

Thanks Fred, it was disconnected but I have just uninstalled it and it Firefox seems to be working again. Seems strange that two products from the same source cause a failure in one.

Do you know if there is a place to report this to Mozilla as a potential bug?

FredMcD
FredMcD
more options

I think you need to fill out a bug report. Make sure you include all information they will need to fix the issue.

Read this first: Bug Writing Guidelines{web link}

Then go to: https://bugzilla.mozilla.org/ Be sure to include everything that the people there need to know.


See Bugzilla etiquette before commenting in bug reports. https://bugzilla.mozilla.org/page.cgi?id=etiquette.html


Please be sure to post the link to the bug here.