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Archives in most accounts missing!!!

  • 6 odpovedí
  • 0 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od Roland Tanglao

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Hi; I noticed today that many years of archived emails have disappeared in all but 1 account(yahoo). The only years still there are 2020 and 2021 in 5 different accounts. 5 yrs in 1 account and complete 24 yrs in yahoo account. These accounts archives that disappeared are not stored on the mail server but locally. What has happened??? Can I get them back? How do I stop this from happening?

Hi; I noticed today that many years of archived emails have disappeared in all but 1 account(yahoo). The only years still there are 2020 and 2021 in 5 different accounts. 5 yrs in 1 account and complete 24 yrs in yahoo account. These accounts archives that disappeared are not stored on the mail server but locally. What has happened??? Can I get them back? How do I stop this from happening?

Všetky odpovede (6)

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After over 25yrs I switched to BetterBird and solved the issues this newest Ver 115.01 of Tbird caused.

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Hi newdino Sorry to hear you had to switch. If you still want to troubleshoot Thunderbird: Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

If that doesn't help: Please provide the following troubleshooting details to help us help you:

  1. let us know your email provider (unlikely to cause the problem but stranger things have happened) e.g. gmail,
  2. let us know what operating system e.g. macOS Ventura, Windows 11, Ubuntu 22.04
  3. let us know what 3rd party software like add-ons, anti-virus or firewalls you are using (and please try disabling them and see if that helps)

Cheers! ...Roland

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I believe they were still there, just not being displayed. 115.1.0 hopefully will have the fix.

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Yes they are still there. I switched to BetterBird and everything now works as it should. It's a shame, I have been using Tbird since ver 0.87. This latest so called upgrade is the worst in over 25 yrs.

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So I suspect your issue will be resolved in 115.1.0.

Don't be a stranger. If you had other issues, please report them.

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We believe this is fixed in: bug 184637: v115 fails to subscribe Imap subfolders at folder hierarchy-depth > 2; v <=102 works OK

This fix will be part of 115.1 which will be out the week of August 7th if things go as planned.