Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Had to change Xfinity password, now cannot use Thunderbird to access comcast.net email

  • 2 odpovede
  • 0 má tento problém
  • 9 zobrazení
  • Posledná odpoveď od sfhowes

cnyhyh4vsh
cnyhyh4vsh
more options

I'm using Thunderbird 115.5.1 (64-bit) on a Mac, Monterey 12.6.8, to access my emails from my *@comcast.net email. Xfinity is requiring us to order a new router through their website and the site would not let me log in, requesting that I change the password. Neither I nor my partner could log in using our usual passwords, so I just reset it.

Now I can't access emails through Thunderbird. I can access the emails through the Xfinity website and I added the new password to my phone, so can access them there. I've tried entering the new password on Thunderbird but it will not work. What has changed and what am I doing wrong?

I'm using Thunderbird 115.5.1 (64-bit) on a Mac, Monterey 12.6.8, to access my emails from my *@comcast.net email. Xfinity is requiring us to order a new router through their website and the site would not let me log in, requesting that I change the password. Neither I nor my partner could log in using our usual passwords, so I just reset it. Now I can't access emails through Thunderbird. I can access the emails through the Xfinity website and I added the new password to my phone, so can access them there. I've tried entering the new password on Thunderbird but it will not work. What has changed and what am I doing wrong?
Priložené obrázky

Všetky odpovede (2)

cnyhyh4vsh
cnyhyh4vsh Autor otázky
more options

I don't see a way to edit my question, but I've allowed third party access on the Xfinity website and checked to make sure that was still the same.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Did you remove the old password for incoming and outgoing from Saved Passwords in Settings, restart TB, and enter the new password when prompted?