We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Lost Access to 2FA Device and Backup Codes

  • 2 odpovede
  • 0 má tento problém
  • Posledná odpoveď od cor-el

Tu Huynh (Tyler)
Tu Huynh (Tyler)
more options

Our company uses this email address to manage a Firefox add-on. Recently, we lost access to the 2FA device and the backup codes we had. When we tried entering the backup codes, they were unexpectedly marked as invalid.

Is there any way to recover the account using just the email address? We urgently need access to manage the add-on.

I appreciate your help!

Our company uses this email address to manage a Firefox add-on. Recently, we lost access to the 2FA device and the backup codes we had. When we tried entering the backup codes, they were unexpectedly marked as invalid. Is there any way to recover the account using just the email address? We urgently need access to manage the add-on. I appreciate your help!

Všetky odpovede (2)

markwarner22
markwarner22
more options

Once you loose 2FA access there nothing Firefox browser can do.

https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons

Pomohla vám táto odpoveď?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to take this to the Mozilla Discourse forum site. Latest Add-ons topics - Mozilla Discourse

Pomohla vám táto odpoveď?

Položiť otázku

Ak chcete odpovedať na príspevky, musíte sa prihlásiť do svojho účtu. Ak ešte nemáte účet, položte novú otázku.