Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

I am trying to restore bookmarks to Version 5 from a backup I made from Version 4.+. I get an error message "Unable to process backup file." What's wrong?

  • 2 odpovede
  • 8 má tento problém
  • 2 zobrazenia
  • Posledná odpoveď od denvercary

more options

I made a backup of my bookmarks when I was running Firefox Version 4+ (stored in a "json" file on a thumb drive). My primary hard disk crashed and when I down loaded Firefox on to a new hard drive, I got version 5.0. When I tried to restore the saved bookmarks, I got an error message that says "Unable to process backup file."

I made a backup of my bookmarks when I was running Firefox Version 4+ (stored in a "json" file on a thumb drive). My primary hard disk crashed and when I down loaded Firefox on to a new hard drive, I got version 5.0. When I tried to restore the saved bookmarks, I got an error message that says "Unable to process backup file."

Všetky odpovede (2)

more options

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

more options

Thank you so much for you reply. I just got back in to town and have not had a chance to try the suggested solutions. Now, at least, I have someplace to start. Thank you again.